Payment, Deposit and Cancellation Policy
Do you accept credit cards payment?
We are a small local business company. For all our tours paid in Bali we accept cash in IDR (Rupiah), USD (American Dollar), AUD (Australian Dollar) and Euro. Payment can be made directly to your guide at the end of your trip.
We also accept major credit cards (Master Cards, Visa, American Express) via PayPal internet payment gateway through our website payment portal. After completing the reservation form, you have an option to complete your payment online via paypal. If you use this option you will then be redirected to PayPal check out page where you can type your credit card/paypal account information and proceed with the payment.
Is deposit needed?
For a group of more than 6 participants, a small amount of deposit will be highly appreciated to secure your booking though we will not insist on it as you can simply complete the payment in cash after the trip. You can directly send us deposit and set the amount to be sent when you are filling the online reservation form and choose PayPal as your payment method. If you do not have PayPal account, please contact us for bank account information and possibility of wire transfer.
What is your cancellation policy?
Followings are our cancellation policy:
- At least 3 days before your booking (at least 72 hours prior to pick-up) – 100% refund of your deposit/payment
- 2-3 days before your booking (24 to 72 hours prior to pick-up) – 70% refund is available
- Within one day of your booking (within 24 hours of pick-up) – 50% refund is available
- Not present at pick-up point – no refund available
It is your responsibility to provide us with complete details on where to pick you up! If we have to google information about your hotel, we might not find the right one. A lot of places have very similar sounding names. Some places even have incorrect address. We ask that you provide the name, full address, and contact telephone number for your accommodation so that we can verify the location.
In case your accommodation cannot be accessed by car or off the main road, we suggest you to pre arrange a pick up point for us -- you could wait somewhere near the main road (with sufficient information of the places/buildings nearby). If you can send us the pick up point via Google Map, that would be great.
We have the right to cancel your booking if we go to the wrong hotel or cannot locate your accommodation because we were provided insufficient information.
We request your cooperation to inform us in advance by email if you have to cancel your tour with us. If you need to cancel the tour, please contact directly
Kadek +(62) 877 6112 5202
Feel free to contact us should you have another questions.